Frequently Asked Questions

Most routine repairs are completed within 2-5 business days. More complex projects like generator overhauls or complete plumbing renovations may take 1-2 weeks. We'll always provide you with an estimated timeline before starting any work, and keep you updated throughout the process.

Absolutely! We believe in transparent pricing. After diagnosing your RV's issues, we'll provide a detailed written estimate that breaks down all costs. We won't proceed with any work until you approve the estimate. No hidden fees, no surprise charges.

We service all types of recreational vehicles including travel trailers, fifth wheels, Class A, Class B, and Class C motorhomes, toy haulers, and pop-up campers. Whether you have a vintage rig or a modern luxury coach, our certified technicians have the expertise to handle it.

While our regular business hours are Monday through Friday, we understand that RV issues don't always happen conveniently. We offer 24/7 emergency support for critical situations. Call our emergency line for urgent situations, and we'll do our best to accommodate your needs.

Our technicians are certified to service all major RV generator brands including Onan (Cummins), Generac, Power Tech, Champion, and Briggs & Stratton. We have extensive experience with both gas and diesel generators of all sizes.

Yes! We stand behind our workmanship with a 12-month warranty on labor. Additionally, all parts we install are covered by the manufacturer warranty. If you experience any issues related to our repair work within the warranty period, we'll fix it at no charge.

Based in Hedgesville, WV, we primarily serve the Mid-Atlantic region including West Virginia, Virginia, Maryland, and parts of Pennsylvania. We also welcome RVs from further away—many customers drive several hours to visit our shop because of our reputation for quality work.

Yes, we operate by appointment only to ensure we can dedicate proper time and attention to each customer and their RV. You can schedule by calling us at (304) 754-6537 or filling out our contact form. We ask that you try to give us at least 24 hours notice when possible.